remotesupport
The IPL technical support team now have the ability to provide remote support. Using this small application, run from the web site, we can provide remote support.
To access this application please click on the 'Remote Support Application' button below. However, please note this support is only available to customers who have been directed by the support engineer to use it.
For our registered resellers we also have a facility to access our FTP Servers. To access our FTP Server please click on the "FTP Server Access" button below.
helpdesknumbers
Help Desk support hours are8:30 - 17:00 Monday - Friday* AEST
*Excluding Public Holidays
| Alcatel-Lucent | 1300 362 037 |
| Siemens | 1300 361 765 |
| Panasonic | 1300 304 475 |
technical supportoverview
When your customers have a problem, we understand the most important thing is getting it solved quickly. Customers that are helped promptly and effectively, remember that your company was there for them and sometimes that's the difference between the next sale going to you or the competition.
Our Technical Support Team and Technical Trainers are all Vendor certified and are constantly upgrading their qualifications to exceed our customer's support expectations.
support andtraining services
Helpdesk and Returns Management
All helpdesk and stock returns are raised, tracked and managed online via Netsuite. If you are a registered IPL Business Partner and have been granted access you can access our Netsuite portal via the following link.
login to Netsuite
Please contact your IPL account manager for a detailed list of procedures if required or if your company needs a Netsuite account created.
Technical Training
IPL provides world class training and certifications. We have presence throughout Australia with learning centers in Sydney, Melbourne, Brisbane, and can offer training in Canberra, Adelaide and Perth when required. Technical classrooms are all fully-equipped enabling each student to maximise their training experience.
IPL has highly qualified, vendor-certified instructors with technical expertise and extensive hands-on experience. These expert instructors deliver a wide array of courses along with real life experiences providing you with a great environment to learn and develop.
Please see below link of available courses with option to view pricing, dates and registration details.
Please click the Vendors logo below to reveiew training details.
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IPL offer our Business Partners a dedicated Presales support service, where Registered Business Partners can forward specific questions relating to a configuration or specific end user requirement relating to a potential sale.
We will respond and work with you to complete solution and offering.
All presales requests are responded to in 24 hours, with a follow up phone call to confirm all the requirements have been met. Please provide as much information as possible to assist us with your request.
Send a Pre-Sales request
