remotesupport
The IPL technical support team now have the ability to provide remote support. Using this small application, run from the web site, we can provide remote support.
To access this application please click on the 'Remote Support Application' button below. However, please note this support is only available to customers who have been directed by the support engineer to use it.
For our registered resellers we also have a facility to access our FTP Servers. To access our FTP Server please click on the 'FTP Server Access' button below.
helpdesknumbers
Please note our Help Desk support hours are8:30 AM - 5:00 PM Monday / Friday EST
Excluding Public Holidays
| AVAYA | 1300 304 475 |
| Alcatel-Lucent | 1300 304 475 |
| Siemens | 1300 361 765 |
technical courseofferings
HiPath 3000 V7 Basic – 4 Days
This course is designed for Siemens Associates, Business Partners, and Customers with Siemens HiPath responsibilities.
This course provides the learner with the opportunity to practice installing and configuring the Siemens HiPath system release 7. In addition, the learner will have the opportunity to practice using each Siemens HiPath application in a hands-on environment.
Prerequisites -
Prior telephony experience and a basic understanding of networking principals.
Laptop running Windows XP. 1 x Com Port if available
| Upon completion of this course, the learner should be able to: | |
| - | Identify different hardware types and capacities |
| - | Identify licensing requirements and implement licences |
| - | Use the use the Manager application to customise a Siemens HiPath 3000 |
| - | Set up the Siemens HiPath system and software |
| - | Operate Siemens HiPath using default configurations |
| - | Configure Least Cost Routing |
| - | Set up WAN/LAN connections |
| - | Identify differences between Entry and Xpressions Compact Voicemail |
| - | Customize EVM system to meet client needs |
| - | Configure Siemens DECT light solution |
| Topics covered include | |
| - | 3800. 35XX |
| - | System introduction |
| - | User features |
| - | System outline |
| - | Hardware including-chassis & cards |
| - | System Integrated Terminals & Adapters |
| - | System setup |
| - | Manager E |
| - | Initialization and country coding |
| - | Programming of system |
| - | Hardware/Software System conversions |
| - | Programming interfaces-Direct, modem, IP |
| - | Trunk Setup |
| - | Station Setup |
| - | Call management |
| - | Entry Voicemail EVM |
| - | Toll Barring |
| - | Basic Least Cost Routing |
| - | Dect Light |
Scheduled Dates, Locations and costs
Time: 9am till 5pm
Dates:
20th to 23rd July - 2009
31st August to 3rd September - 2009
2nd to 5th November - 2009
1st to 4th February - 2010
29th March to 1st April -2010
31st May to 3rd June -2010
IPL Communications Head Office
146 O'Riordan Street
Mascot
NSW - 2020
*Parking available at rear of building
Cost $1200 ex GST per Student
Includes All relevant documentation and CD of all Manuals and Handouts
Click PDF to download further information
Course Code - HiP3000_Bas
toregister for courses
Send an e-mail to: training.registration@ipl.com.au with the course reference #, name, date and location.
Please include your name, e-mail address, phone number, company name, address, job title and job function.
A method of tuition payment (Purchase Order or Credit Card Form) must accompany your registration request email. Please attach PO or CC Form to your registration
For assistance with registration for a class, please call the registration desk at +61 2 96677000 and select option 6, then request IPL Communications Technical Training registration desk..
For PO and/or Credit Card forms and instruction, please contact your Channel Manager.
Contact Training Department
