remotesupport
The IPL technical support team now have the ability to provide remote support. Using this small application, run from the web site, we can provide remote support.
To access this application please click on the 'Remote Support Application' button below. However, please note this support is only available to customers who have been directed by the support engineer to use it.
For our registered resellers we also have a facility to access our FTP Servers. To access our FTP Server please click on the 'FTP Server Access' button below.
helpdesknumbers
Please note our Help Desk support hours are8:30 AM - 5:00 PM Monday / Friday EST
Excluding Public Holidays
| AVAYA | 1300 304 475 |
| Alcatel-Lucent | 1300 304 475 |
| Siemens | 1300 361 765 |
technical courseofferings
HiPath 3000 V7 Advanced – 3 days
This course is designed for Siemens Associates, Business Partners, and Customers with at least 6 months experience working with HiPath solutions and are starting to install and maintain more advanced solutions generally incorporating VoIP.
This course provides the learner with the opportunity to practice installing and configuring the Siemens HiPath system release 7. In addition, the learner will have the opportunity to practice using each Siemens HiPath application in a hands-on environment.
Prerequisites -
Successful completion of HiPath 3000 V7 Basic course.
Basic understanding of IP principles.
Laptop running Windows XP with 1 x Com Port if available.
| Upon completion of this course, the learner should be able to: | |
| - | Identify different hardware types and capacities |
| - | Identify licensing requirements and implement licences |
| - | Use the Manager application to customise a Siemens HiPath 3000 above standard configuration |
| - | Operate Siemens HiPath using advanced configurations |
| - | Configure Least Cost Routing to support VoIP routing |
| - | Set up WAN/LAN connections |
| - | Identify differences between Entry and Xpressions Compact Voicemail |
| - | Customize Xpressions Compact system to meet client needs. Including email integration, backup, restore. |
| - | Configure Siemens Wireless Solution with Wireless handsets |
| - | Configure Siemens DECT light solution |
| - | Configure IP Trunks and Extensions |
| - | Configure HFA and SIP endpoints. Including SoftClients |
| - | SIP Trunking |
| - | IP Routing fundermentals |
Scheduled Dates, Locations and costs
Time: 9am till 5pm
Dates:
3rd to 5th August- 2009
28th to 30th September- 2009
30th November to 2nd December- 2009
1st to 3rd March- 2010
3rd to 5th May- 2010
28th to 30th June- 2010
IPL Communications Head Office
146 O'Riordan Street
Mascot
NSW - 2020
*Parking available at rear of building
Cost $1200 ex GST per Student
Includes All relevant documentation and CD of all Manuals and Handouts
Click PDF to download further information
Course Code - HiP3000_Adv
toregister for courses
Send an e-mail to: training.registration@ipl.com.au with the course reference #, name, date and location.
Please include your name, e-mail address, phone number, company name, address, job title and job function.
A method of tuition payment (Purchase Order or Credit Card Form) must accompany your registration request email. Please attach PO or CC Form to your registration
For assistance with registration for a class, please call the registration desk at +61 2 96677000 and select option 6, then request IPL Communications Technical Training registration desk..
For PO and/or Credit Card forms and instruction, please contact your Channel Manager.
Contact Training Department
