remotesupport

The IPL technical support team now have the ability to provide remote support. Using this small application, run from the web site, we can provide remote support.

To access this application please click on the 'Remote Support Application' button below. However, please note this support is only available to customers who have been directed by the support engineer to use it.

For our registered resellers we also have a facility to access our FTP Servers. To access our FTP Server please click on the 'FTP Server Access' button below.


helpdesknumbers

Please note our Help Desk support hours are
8:30 AM - 5:00 PM Monday / Friday EST
Excluding Public Holidays

AVAYA 1300 304 475
Alcatel-Lucent 1300 304 475
Siemens 1300 361 765
   
   


technical courseofferings



Alcatel-Lucent Certified Field Expert OXO (ACFE)


This course is designed for Alcatel-Lucent Associates, Business Partners, and Customers and is aimed at Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office Communication Solutions.

Prerequisites -        
To have attended the Basic Telephony course or to prove equivalent knowledge
Laptop running Windows XP with 1 x Com Port if available.

Course Objectives -
Install and configure Alcatel-Lucent Communications Solutions

  • Hardware and Terminals
  • Voice Mail and Groups
  • Pimphony
  • Trunk Groups (ISDN Analogue GSM Gateways)
  • Outgoing and Incoming Call Services
  • Database Saving and Restoration
  • Remote management and Maintenance access


Scheduled Dates, Locations and costs -

SYDNEY
Course Code - ACFE SYDNEY
20th / 24th July 2009- 4 Days - 9am till 5pm

IPL Communications Head Office
146 O'Riordan Street
Mascot
NSW - 2020
*Parking available at rear of building

BRISBANE
Course Code - ACFE BRISBANE
There is no scheduled training at this time.

IPL Communications QLD Office
27 Parkview Street
Milton QLD 4064
* On street parking available

Cost $1200 ex GST per Student
Includes All relevant documentation and CD of all Manuals and Handouts

If you would like to register for this course Click Here

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Complete Program Description -

Alcatel Lucent OmniPCX office:

  • Describe the services and the environment
  • Environment
  • Daily phone features and the associated vocabulary
  • Mobility Overview
  • Voicemail Overview
  • PIMphony Overview

 
Describe the Hardware:

  • Racks
  • OmniPCX Office Compact Unit
  • CPU Boards
  • Interface Boards
  • Daughterboard’s

 
Describe the Terminals:

  • 8 & 9 Series sets range
  • DECT Sets
  • Add-on Modules
  • Optional Plugware

 
Describe the management tool OMC:

  • Role
  • Environment

 
Hands-on Exercises

  • Using the management tool OMC
  • Use the Modification wizards
  • Start and Stop the system
  • Modify the IP Address of the OmniPCX Office
  • Manage a DECT system
  • Register a DECT handset
  • Install an IP terminal (handset)
  • Install Pimphony

 
Describe and Manage the Groups:

  • Hunt Group
  • Pick Up Group
  • Broadcast Group
  • Manager / Secretary Group

 
Configure Dialing Plans and Associated services:

  • Internal dialing plan
  • Public dialing plan
  • Private dialing plan
  • Installation number

 
Manages subscriber’s features:

  • Keys
  • Sets Profiles
  • Dynamic routing
  • Personal speed dialing
  • Features rights

 
Manage incoming call services:

  • Operator groups and time ranges
  • Call distribution
  • Pre-announcement MSG’s
  • Operator group forwarding

 
Manage the outgoing call services:

  • Trunk groups
  • Traffic barring
  • Collective directory
  • Trunk allocation

 
Other:

  • Manage 6 Party Conferences
  • Manage Resource keys
  • Describe Noteworthy addresses
  • Describe PHD Relay

toregister for courses


Send an e-mail to: training.registration@ipl.com.au with the course reference #, name, date and location.
Please include your name, e-mail address, phone number, company name, address, job title and job function.
A method of tuition payment (Purchase Order or Credit Card Form) must accompany your registration request email. Please attach PO or CC Form to your registration

For assistance with registration for a class, please call the registration desk at +61 2 96677000 and select option 6, then request IPL Communications Technical Training registration desk..
For PO and/or Credit Card forms and instruction, please contact your Channel Manager.

Contact Training Department