CommsOffice Voice™ call recording solutions include call management reporting features, a high specification PC/server and unlimited client licences for search and playback.
From calls to the emergency services to
holiday bookings taken over the phone,
voice recordings can protect an organisation
from dispute and help it to refine its
customer service delivery.
All kinds of businesses and departments
are now using call recording. There are many reasons why businesses choose to
purchase a phone recording solution. Here
are the some key returns on investment
(ROI) arguments for you to implement
CommsOffice Voice™ solutions:
* Liability: Resolve disputes & protect your business with recorded evidence
* Quality control: Improve employee performance & customer satisfaction
* Security: Detect or deter security breaches & inappropriate calls
* Training: Coach your employees with examples of high & low quality calls
* Marketing data: learn about your
customers & their response to
marketing campaigns.
Voice Recording - Todays View
Media Player Recording
Voice Recording Properties
The Voca recording system is a reliable and future-proofed recording solution ideal for the small-to-midsize enterprise to capture, store, retrieve and play back voice, radio and data communications. It can be used in traditional or IP telephony environments to deliver high quality recordings for all applications including verification and compliance, dispute resolution, training and quality monitoring.
Vocaproduct range
Voca CallServe ‘E’
Voca CallServe ‘E’ can record from four to 24 channels simultaneously, capturing voice, data, screen and radio communications. |
Voca CallServe II
Voca CallServe II can record from four to 48 channels simultaneously, capturing voice, data, screen and radio communications. |
Voca RecorderLink Pro
Voca RecorderLink Pro can record from 8 to 144 channels simultaneously, capturing voice, data, screen and radio communications. VOCA RecorderLink Pro is designed to use industry standard hardware and software. This best-in-breed technology is being used by the world's leading financial institutions, governmental and public safety organisations and call centres. By taking advantage of commercial off-the-shelf (COTS) hardware and customer provided network storage devices, this future-proof solution for the capture, storage, retrieval and playback of voice, radio and data communications provides unsurpassed functionality while reducing a firm's total cost of ownership |
VOCA Screen Recording
The feature complements the VOCA platform, the first open and secure recording solution that is designed to use industry standard hardware and software. With the introduction of screen recording capability, VOCA now offers the most complete picture of every call to identify where and how performance can be improved. Today, the screen recording feature can record up to 100 monitors |
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